Coffee Kettles

Coffee Kettles FAQs

• How do I track my order?

  If you click your shipping confirmation email or number in your account page, it will take you directly to the courier’s website. Alternatively, you can go direct here - Royal Mail Tracking.

• How long will my order take to arrive?

  We operate a next day despatch (excluding weekends). As standard, all UK orders are sent by Royal Mail Tracked 48 which means that orders generally take 2 days to arrive from the point it’s despatched from our Roastery. For a fee, you can upgrade to Royal Mail Tracked 24 or Parcelforce which offer next day delivery. Please note this is from point of despatch, not from point of purchase. If you’re short on time (or coffee) we would always recommend ordering ahead.

  While our delivery service is reliable, we cannot guarantee it due to potential external delays through our couriers in Royal Mail or DPD . This is extremely rare however and we'll contact you if we're aware of any delays to your order.

• Can I include a gift message in with my order?

  Yes you can! Simply add what message you would like to include in the order notes and we’ll include it on a branded card in the order. If you forget, please email our Customer Service team ASAP and we'll add this for you.